Frequently Asked Questions

Work with scale. Read the actual item description, included parts and options. The collection contains different models; a feature stated for one item should not be assumed for every product.

Consider the surface. Compare the dimensions and compatibility stated for the selected item with the space or equipment you intend to use. If a required measurement is absent, send the product name or SKU to [email protected] before purchasing.

Available choices are shown on the individual product page. Select the actual option labels before adding a variable product to your cart. Photos and specifications should be read together with that choice; availability is specific to the selected configuration.

Build a simple arrangement. Follow the instructions supplied for the exact model. Do not assume that all items have the same materials, installation method, care directions or intended use.

Choose any required product options, then use the minus and plus controls beside the quantity field. The minimum quantity is one. Review the product, options, quantity and total in your cart before continuing to checkout.

Yes. Standard shipping is free to the contiguous 48 United States and the District of Columbia, with no minimum order. Alaska, Hawaii, US territories and APO/FPO/DPO or other military postal addresses are outside the current service area.

Allow 1–3 business days for order processing and 3–4 business days after dispatch for transit, giving an estimated total of 4–7 business days. Weekends and public holidays are not business days. Carrier disruptions or address issues can cause delays.

Use the order confirmation and any dispatch or carrier information sent for your order. If a tracking number is provided, follow that carrier link. Contact [email protected] with your order number if a dispatch notice or delivery update is missing.

Request a return within 30 calendar days after delivery. Contact us before sending a parcel so we can confirm the correct return instructions and address. We pay return shipping; no restocking charge has been added to this policy. Keep the item and included components together, and avoid further use if an item arrives damaged or incorrect.

Contact us with the order number, SKU and a description of the problem. Clear photos of the item, packaging and shipping label can help us assess what happened. Keep packaging and included parts while we arrange the next steps.

After we receive the return, inspection and initiation of an approved refund take 5–7 business days. Refunds go back through the original payment method. Your payment provider or bank can take additional time to show the credit.

Email [email protected] or use the telephone and address on our Contact Us page. Include your order number for an existing order, or the product name and SKU for a buying question. Do not send complete card details or account passwords.